Responsible Gaming

Responsible gaming always endorses responsible gaming as a policy of customer care and social responsibility. Gaming is not only a fun, it comes also with a serious risk of gaming addiction. Gamers responsibility is to ensure that they enjoy gaming experience on, while remaining fully aware of financial and psyhological harms associated with gaming.

Self control

Gambling should be always treated as fun and not the way to generate regular income. Many people are able to treat gambling as recreation and gamble on the amounts of money what they can afford to risk. But for some it can be a problem. To avoid involving youself in gaming addiction we offer our gamers following options:

Self exclusion/ session limitation:

You can always exclude yourself or limit your gaming time. This is up to you to to set your own limits per day, per week, per month or different other combinations. After the time has run out you will not be able to access before your time limit restores.

Deposit limits:

You can always limit the amount of money you can deposit to your account. This is up to you to to set your own limits per day, per week, per month. Increasing limit after your request will be evaluated by our support team.

Loss limits:

You can always set a limit to your losses. This is up to you to to set your own limits per day, per week, per month. Such option is the most popular among all our members. You will always control your losses if there will be such and never run out of the money you are not prepared to loose. Increasing limits of loss after your request will be also evaluated by our support team.

Closing an account:

You can make self exclusion at section PLAY OK in your profile and your account will be closed permanently. 

If you have any additional questions you can contact our support team via Live chat or email Our support team is ready to help you 24/7.

Underage gambling

It is illegal for anyone under the age of 18 to open an account or to gamble on Zencasino takes the issue of underage gambling very seriously. We carry out age verification checks on all members where payment methods are available to persons under 18 years of age. We reserve the right to ask for verification ID / documents from any customer and may suspend an account until such proof is received.

Please be aware that anyone under the age of 18 found to be using the site will have all winnings frozen and information being reported it to responsible authorities.

Parental control systems

Such systems allow parents to regumate and limit access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing gambling and other websites. If your computer may be used by anyone who is under the legal age to register or bet with our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions such as and

Help organizations

If you need to talk to someone about any concerns you may have with your gambling habits, recomends you to contact one of the organisations detailed below: