Frequently asked questions

All players must be over 18 to be able to open an account and play. 

YES, it is safe to play at ZEN casino. Our system utilizes a 128 bit SSL Digital Encryption to ensure the security of all your transactions. This technology is currently used by all major financial institutions. We also have a 24h security department working for your safety as well as 24h online support.

Absolutely. All credit/debit card details are stored on secure servers protected by the latest firewall systems. If you don’t feel safe using your credit/ debit card, you still have a great choice of other banking methods accepted by ZEN Casino. 

All you have to do please launch ZEN Casino, log in and enter a few details in “SIGN In/Register” section and your registration is complete. You will then receive a confirmation email with your unique account details and You can use Google auth system.

ZenCasino offers: VISA, MasterCard, Maestro, Neteller, Skrill, Sofort, RunPay, PerfectMoney, XMLGold, BitCoin, LiteCoin, Ecoin.eu, Bank Transfer

If you wish to make a deposit, logi n to your acocunt and click on the 'Payment methods' button. Pick the one you preffer and click “refill”. Then follow the instructions by the payment provider.

The minimum deposit amount is 5EUR or other currency equivalent.
The maximum deposit is EUR 100,000 in one transaction. If you wish to deposit more than this, you will need to contact ZEN Casino customer service. 

Yes, ZEN Casino allows you to have more than one deposit and withdrawal option. But for fraud prevention purposes, ZEN Casino will not accept a deposit by card and request for a withdrawal to a different method such as eWallets and other methods.

To withdraw your winnings, go to the 'My account' section and click “Withdrawl”. The withdrawal methods we currently offer are: Bank Transfer, Visa, MasterCard, Neteller, Skrill, PerfectMoney, RunPay, Ecoin.eu vouchers, XMLGold

You can withdraw bonus you receive at ZenCasino only if you fulfill wagering requirements. After wagering fulfilment you will automatically get to your real account not more than the amount of activated bonus. For example if you activated bonus of EUR 100 than after wagering to your real account will be enrolled maximum EUR 100 or balance left on your bonus account.

You can withdraw  EUR 150000 a week, which depends on your account status and payment method.

ZenCasino provides most prompt payouts. Withdrawal pending time depend from Player’s level in Loyalty Program. All withdrawal requests will be reviewed and approved within time period up to 6 hours from moment the request was made. The time it takes for the funds to reach your account depends on the payment method is used.

If your withdrawal request has not been executed within mentioned time period, or if you are experiencing any problems, please contact our support

All promotions are automaticly added to your account immediately afrer you have qualified, received or required it.

Most often, accepting a bonus requires the meeting of wagering requirements, also referred as play-through requirements before you can withdraw your winnings. Wagering means every single bet you place on a game, no matter if you're wining or losing. This simply means that you have to keep betting until you have bet a certain amount of money for your bonus to clear.

ZenCasino wagering requirements are 45 times the amount of bonus. For example, if you have received a bonus of EUR100 you need to wager EUR100 a total of 45 times. 

It's prohibited to make bets on bonus money in games Blackjack, Poker, Baccarat and Roulette, if such bets are detected your bonus balance will be void.

After you received wagered bonus to your real account, your bonus account balance will be nulled. You should use your bonus within one month from the moment you accept bonus.

Withdrawal to Visa are available worldwide, except the following countries:

-  USA

-  South Korea

-  Singapore

-  Bangladesh

-  British Indian Ocean Territory

-  Cambodia

-  Macau, China

-  Nepal

-  New Zealand

-  Pakistan

-  Philippines

-  Sri Lanka

-  Thailand

-  Vietnam

Withdrawals to MasterCard are available ONLY to the following countries:

-  Andorra

-  Austria

-  Belgium

-  Cyprus

-  Czech Republic

-  Denmark

-  Estonia

-  France

-  Germany

-  Gibraltar

-  Greece

-  Hungary

-  Iceland

-  Ireland

-  Italy

-  Latvia

-  Luxembourg

-  Malta

-  Monaco

-  Netherlands

-  Norway

-  San Marino

-  Slovakia

-  Slovenia

-  Spain

-  Sweden

-  Switzerland

-  Turkey

-  United Kingdom

We apply commission to cover all expenses accrued by payment providers for inbound/outbound payments.

When you are using our platform for having a good time and playing excellent games developed by best game providers, we cover all payment expenses.

Commission will be automatically void after you make bets for sum equal to at least 70% of your last deposit and/or wagered bonus.

To activate funds withdrawal you should make the first deposit. After that withdrawals will available permanent.

You can activate bonus code and use bonus system only after full account verification. For account verification you should upload identity document and proof of residential address directly into your profile.